Since 2014, GO-Biz has partnered with the state’s Government Operations Agency to offer a training program designed to improve efficiencies and streamline processes in state government customer service. The program, Lean 6-Sigma Green Belt training, has long been used by the world’s corporate leaders including Toyota, Motorola and General Electric to increase performance efficiency.
Participants in the training must complete a real-life six-month project that demonstrates vastly improves efficiency within his or her department. Moreover, each participant completes the program having gained complex analytical and statistical skills that can help identify waste and inefficiencies within their respective organizations beyond this one project. The resulting improvements have a direct positive impact on governments’ interaction with the public by improving the customer service experience for businesses and individuals, alike